Frequently Asked Questions
About RIA
RIA is designed with love in Germany and manufactured in Poland. Our fabrics are sourced from Germany.
Currently, Ria operates primarily as an online retailer. However, we occasionally participate in pop-up events. Keep an eye on our website and social media for updates.
You can exclusively purchase RIA's products directly from our online store.
If your item is out of stock, don't worry! You have two options. You can either simply sign up with your email address on the product page, and we'll inform you once it becomes available again OR you can Preorder the product and we will send it you the product as soon as its back in stock. This option is the carefree option.
Material & Care
We recommend following the care instructions provided on the product page and garment's label to ensure longevity. Generally, most of our pieces can be hand washed or dry cleaned.
This is a mid-weight, non-stretchy satin fabric made from 97% polyester and 3% elastane.
Size & Fit
Our skirts are designed long to suit all heights and can be shortened as required. Any skilled tailor can adjust the length to fit you perfectly. Don't forget your favorite shoes when tailoring the length!
Shipping & Returns
Germany
- DHL Deutsche Warenpost (Estimated delivery: 1-3 business days)
- Free shipping over 350€
Rest of Europe
- DHL Paket International (Estimated delivery: 5-8 business days)
- Free shipping over 500€
International
If you are located outside Europe, please contact us. We will do our best to accommodate your request.
Delivery details will be provided in your confirmation email.
You have 14 days to cancel your order from the date you receive your order. You then have another 14 days to return the item once you received the return label. Please note, that once 14 days from the delivery date have passed, items are no longer eligible for return.
For online orders, we accept items in new condition with original tags attached for a refund. Your refund will be credited to the original form of payment used to make the purchase. Returns in unsellable conditions which include, but are not limited to, deodorant stains, pet hair, missing tags, and odor/fragrance, are subject to rejection upon processing. Returns received that do not satisfy our return policy are subject to return shipping charges.
We offer free shipping for orders over €300 in Europe. If your order is under €300, a shipping fee will apply. The shipping fee will be displayed during the checkout process.
For now, we only ship to Europe, the UK, and Switzerland. Please note the total cost for your order does not include any import or duties fees. If you're located outside of these specified countries, we're happy to explore alternative shipping arrangements.
Most of our orders are shipped within 2 business days of purchase, pending availability and credit verification.
- Germany: Estimated Arrival 3-8 business days
- Rest of Europe: Estimated Arrival 3-8 business days
- United Kingdom: Estimated Arrival 3-8 business days
- Switzerland: Estimated Arrival 3-8 business days
Products ordered for shipment to countries outside the EU may be subject to duties, taxes and charges applied by the country of destination and not included in the price of the products. The buyer of the shipment is the importer in the country of destination and is responsible for all said duties, taxes and fees. Ria Studio GmbH has no control over these charges and does not take responsibility for ensuring that the products ordered comply with local customs laws and/or duties and taxes.